Nexl experienced a major incident on May 21, 2024 affecting us.nexl.cloud and eu.nexl.cloud & 360.nexl.io, lasting 2h. The incident has been resolved; the full update timeline is below.
Affected components
us.nexl.cloudeu.nexl.cloud & 360.nexl.io
Update timeline
- identified May 21, 2024, 10:52 PM UTC
We are currently experiencing issues with Nexl, causing intermittent 520 errors. Refreshing the page might temporarily resolve the issue. We have identified the problem and deployed a fix, which is expected to take up to 1 hour to fully resolve. Thank you for your patience.
- resolved May 22, 2024, 12:52 AM UTC
The issue causing intermittent 520 errors has been resolved. The problem was identified as related to the autoscaling feature of our infrastructure providers. Thank you for your patience and understanding.