Nexl incident

Issue sending campaigns and test emails using Nexl Engage

Critical Resolved View vendor source →

Nexl experienced a critical incident on July 3, 2024 affecting Nexl Engage (EMS) US, lasting 6h 48m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2024, 04:39 PM UTC
Resolved
Jul 03, 2024, 11:28 PM UTC
Duration
6h 48m
Detected by Pingoru
Jul 03, 2024, 04:39 PM UTC

Affected components

Nexl Engage (EMS) US

Update timeline

  1. investigating Jul 03, 2024, 04:39 PM UTC

    We are currently investigating an issue that affects email sending for our US Nexl Engage users. Emails are currently not sending. Our team is working with our third-party vendor to resolve this issue as quickly as possible.

  2. identified Jul 03, 2024, 08:31 PM UTC

    We are still working on a resolution. We should be able to have it resolved in the next 2 hours.

  3. resolved Jul 03, 2024, 11:28 PM UTC

    This has been resolved. All system have been operational since 4:30pm ET.