Issue with screenings via ComplyAdvantage
Timeline · 2 updates
- investigating Mar 04, 2026, 12:39 PM UTC
We are currently investigating the issue.
- resolved Mar 04, 2026, 01:43 PM UTC
This incident has been resolved.
NewBanking had 4 outages in the last 2 years totaling 1302h 16m of downtime — averaging 0.2 incidents per month.
There were 4 NewBanking outages since April 10, 2025 totaling 1302h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating the issue.
This incident has been resolved.
We are currently experiencing a full outage of Meo due to a widespread Cloudflare disruption affecting connectivity and service availability. You can follow Cloudflare’s ongoing incident updates here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We will post further updates as soon as we know more.
We are continuing to investigate this issue.
Our systems are operational again, and Meo is now accessible. However, Cloudflare’s underlying issue is still ongoing on their side. You can continue tracking their incident here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We are monitoring closely and will provide further updates if anything changes.
The issue has returned, and Meo is experiencing disruption again due to the ongoing Cloudflare incident. We will provide another update once Cloudflare implements a fix. Cloudflare’s status can be tracked here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
Incident has been resolved
Our calls to ComplyAdvantage are timing out. We suspect that ComplyAdvantage is having issues. We are in contact with them to resolve the issue.
ComplyAdvantage service seems to be operational again, but we are keeping an eye on the logs for the next period to confirm the stability.
This incident has been resolved.
We are investing the increased amount of company information updates from CVR and will provide more information as soon as possible.
This incident has been resolved.