NewBanking incident

Issue with ComplyAdvantage screenings

Critical Resolved View vendor source →

NewBanking experienced a critical incident on September 10, 2025 affecting ComplyAdvantage Integration, lasting 19h 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2025, 02:10 PM UTC
Resolved
Sep 11, 2025, 09:41 AM UTC
Duration
19h 30m
Detected by Pingoru
Sep 10, 2025, 02:10 PM UTC

Affected components

ComplyAdvantage Integration

Update timeline

  1. investigating Sep 10, 2025, 02:10 PM UTC

    Our calls to ComplyAdvantage are timing out. We suspect that ComplyAdvantage is having issues. We are in contact with them to resolve the issue.

  2. monitoring Sep 10, 2025, 02:20 PM UTC

    ComplyAdvantage service seems to be operational again, but we are keeping an eye on the logs for the next period to confirm the stability.

  3. resolved Sep 11, 2025, 09:41 AM UTC

    This incident has been resolved.