NewBanking experienced a major incident on November 18, 2025 affecting API Server and Bureau van Dijk and 1 more component, lasting 7h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:13 PM UTC
We are currently experiencing a full outage of Meo due to a widespread Cloudflare disruption affecting connectivity and service availability. You can follow Cloudflare’s ongoing incident updates here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We will post further updates as soon as we know more.
- investigating Nov 18, 2025, 12:14 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 18, 2025, 12:26 PM UTC
Our systems are operational again, and Meo is now accessible. However, Cloudflare’s underlying issue is still ongoing on their side. You can continue tracking their incident here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We are monitoring closely and will provide further updates if anything changes.
- monitoring Nov 18, 2025, 12:28 PM UTC
The issue has returned, and Meo is experiencing disruption again due to the ongoing Cloudflare incident. We will provide another update once Cloudflare implements a fix. Cloudflare’s status can be tracked here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
- monitoring Nov 18, 2025, 02:46 PM UTC
A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
- resolved Nov 18, 2025, 07:36 PM UTC
Incident has been resolved