Nets Easy incident

Discrepancies in payout reports - INC0881281

Minor Resolved View vendor source →
Started
Feb 13, 2026, 09:00 AM UTC
Resolved
Feb 13, 2026, 01:54 PM UTC
Duration
4h 54m
Detected by Pingoru
Feb 13, 2026, 09:00 AM UTC

Affected components

Nets Easy Merchant Portal

Update timeline

  1. identified Feb 13, 2026, 09:59 AM UTC

    We have identified discrepancies in some payout reports generated since beginning of February. Our tech team has located the root cause and is currently working on a hotfix to correct the issue.

  2. monitoring Feb 13, 2026, 12:32 PM UTC

    A hotfix has been released, and reports containing the affected transactions are currently being reprocessed. We will share further updates as the reprocessing continues.

  3. resolved Feb 13, 2026, 01:54 PM UTC

    This incident has been resolved.

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