Nets Easy incident

Portal search issue

Minor Resolved View vendor source →

Nets Easy experienced a minor incident on April 24, 2026 affecting Nets Easy Merchant Portal, lasting 3h. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 07:00 AM UTC
Resolved
Apr 24, 2026, 10:00 AM UTC
Duration
3h
Detected by Pingoru
Apr 24, 2026, 07:00 AM UTC

Affected components

Nets Easy Merchant Portal

Update timeline

  1. identified Apr 24, 2026, 08:22 AM UTC

    We are currently experiencing an issue where merchants are unable to search for payments using Order ID in the Payments tab. Searching still works using other criteria such as name and amount. Our team is actively working on a fix and we will share an update as soon as possible.

  2. resolved Apr 24, 2026, 10:48 AM UTC

    This incident has been resolved.