Nets Easy incident

Issues affecting Shopify plugin for Nets Easy - INC0986733

Nets Easy experienced a minor incident on October 9, 2026 affecting Nets Easy Plug-ins, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started: Oct 09, 2026, 10:00 AM UTC
Resolved: Oct 09, 2026, 11:36 AM UTC
Duration: 1h 36m
Detected by Pingoru: Oct 09, 2026, 10:00 AM UTC

Affected components

Nets Easy Plug-ins

Update timeline

investigating Oct 09, 2026, 10:58 AM UTC

We are investigating reports of payment processing issues affecting some Shopify merchants. Impacted merchants may experience issues with refund processing and payment capture functionality. Our teams are currently investigating the scope and impact.
monitoring Oct 09, 2026, 11:51 AM UTC

A fix has been deployed to address the refund processing issue affecting some Shopify merchants. Merchants who experienced failed refunds can now retry the refund operation. We continue to monitor the situation.
resolved Oct 09, 2026, 01:25 PM UTC

This incident has been resolved.