Netomi experienced a major incident on October 5, 2026 affecting Generative AI Prediction, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Generative AI Prediction
Update timeline
- investigating Oct 05, 2026, 03:03 PM UTC
One or more components in the SG region are experiencing issues. The status of each component is listed below while we investigate. Components: ✅ Topic Prediction ⚠️ Generative AI Prediction ✅ Netomi Chat Interface ✅ Agentic Studio ✅ Netomi Integration Recipes
- resolved Oct 05, 2026, 03:12 PM UTC
The issue has been resolved and all services are operational. Components: ✅ Topic Prediction ✅ Generative AI Prediction ✅ Netomi Chat Interface ✅ Agentic Studio ✅ Netomi Integration Recipes