Netomi incident

Performance degradation in the US region

Major Resolved View vendor source →

Netomi experienced a major incident on May 7, 2026 affecting Topic Prediction and Generative AI Prediction, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 10:36 AM UTC
Resolved
May 07, 2026, 10:50 AM UTC
Duration
14m
Detected by Pingoru
May 07, 2026, 10:36 AM UTC

Affected components

Topic PredictionGenerative AI Prediction

Update timeline

  1. investigating May 07, 2026, 10:36 AM UTC

    One or more components in the US region are experiencing issues. The status of each component is listed below while we investigate. Components: ⚠️ Topic Prediction ⚠️ Generative AI Prediction ✅ Netomi Chat Interface ✅ Agentic Studio ✅ Netomi Integration Recipes

  2. resolved May 07, 2026, 10:50 AM UTC

    The issue has been resolved and all services are operational. Components: ✅ Topic Prediction ✅ Generative AI Prediction ✅ Netomi Chat Interface ✅ Agentic Studio ✅ Netomi Integration Recipes