Netomi incident

Performance degradation in the SG region

Minor Resolved View vendor source →

Netomi experienced a minor incident on August 21, 2025 affecting SG Cloud, lasting 3m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2025, 01:14 PM UTC
Resolved
Aug 21, 2025, 01:17 PM UTC
Duration
3m
Detected by Pingoru
Aug 21, 2025, 01:14 PM UTC

Affected components

SG Cloud

Update timeline

  1. investigating Aug 21, 2025, 01:14 PM UTC

    We are observing delays in the event processing in the SG region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

  2. resolved Aug 21, 2025, 01:17 PM UTC

    This incident has been resolved.