Netomi experienced a major incident on October 20, 2025 affecting US Cloud, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 01:44 PM UTC
We are currently experiencing technical difficulties affecting several of our services, including Netomi Chat Widget, Observation Panel, Prediction and Response Generation. These issues are related to a broader incident reported on the AWS Health Status page: https://health.aws.amazon.com/health/status. As a result, Netomi Status Page notifications may also be delayed or unavailable. Our engineering teams are actively monitoring the situation and working to mitigate the impact on our platform. Next update will be in 30 minutes.
- monitoring Oct 20, 2025, 01:45 PM UTC
We are continuing to monitor the services.
- monitoring Oct 20, 2025, 02:25 PM UTC
Netomi services are operational and customers can continue to interact as usual. Please note certain advanced features (images, cards, carousels) will appear as text-only in chat.
- monitoring Oct 20, 2025, 03:41 PM UTC
We are continuing to monitor the services.
- monitoring Oct 20, 2025, 04:17 PM UTC
All Netomi services are operational and customers can continue to interact as usual. We are continuing to monitor the performance.
- resolved Oct 20, 2025, 04:36 PM UTC
All Netomi services are operational and customers can continue to interact as usual. We are continuing to monitor the performance.