Netomi incident

Performance degradation in the US region

Critical Resolved View vendor source →

Netomi experienced a critical incident on October 20, 2025 affecting US Cloud, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 08:18 PM UTC
Resolved
Oct 20, 2025, 08:42 PM UTC
Duration
23m
Detected by Pingoru
Oct 20, 2025, 08:18 PM UTC

Affected components

US Cloud

Update timeline

  1. investigating Oct 20, 2025, 08:18 PM UTC

    We are currently investigating an issue related to Netomi Services.

  2. identified Oct 20, 2025, 08:39 PM UTC

    We have identified the issue and our team is working on restoring the impacted services.

  3. resolved Oct 20, 2025, 08:42 PM UTC

    The issue stands resolved now, all services are operational