Netomi experienced a major incident on October 20, 2025 affecting US Cloud, lasting 7h 41m. The incident has been resolved; the full update timeline is below.
Affected components
US Cloud
Update timeline
- investigating Oct 20, 2025, 11:51 PM UTC
We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.
- identified Oct 21, 2025, 03:23 AM UTC
We have identified the issue and working on a fix.
- identified Oct 21, 2025, 05:17 AM UTC
We are continuing to work on the fix.
- identified Oct 21, 2025, 07:07 AM UTC
We are continuing to work on the fix.
- resolved Oct 21, 2025, 07:33 AM UTC
The issue stands resolved now, all services are operational