Netomi incident

Performance degradation in the US region

Minor Resolved View vendor source →

Netomi experienced a minor incident on November 18, 2025 affecting US Cloud, lasting 5m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 03:05 PM UTC
Resolved
Nov 18, 2025, 03:10 PM UTC
Duration
5m
Detected by Pingoru
Nov 18, 2025, 03:05 PM UTC

Affected components

US Cloud

Update timeline

  1. investigating Nov 18, 2025, 03:05 PM UTC

    We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

  2. resolved Nov 18, 2025, 03:10 PM UTC

    The issue stands resolved now, all services are operational