NetNV experienced a major incident on September 18, 2021 affecting Reno/Sparks, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Reno/Sparks
Update timeline
- investigating Sep 18, 2021, 08:39 PM UTC
A tower in north Reno has lost power, we are investigating the issue.
- identified Sep 18, 2021, 08:59 PM UTC
Power issue has been corrected, all systems are up and running. We will continue to monitor the situation.
- identified Sep 18, 2021, 09:31 PM UTC
A second tower in North Reno has also lost power and depleted it’s UPS run time. Crew is in route with portable generator.
- monitoring Sep 18, 2021, 09:53 PM UTC
Both North Reno towers are fully operational again. All systems are normal. Network operations team will continue to monitor the situation.
- resolved Sep 18, 2021, 10:02 PM UTC
Resolving incident for now. Will create new ones for additional outages if they occur.