NetNV experienced a minor incident on April 11, 2022 affecting Reno/Sparks, lasting 3h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Reno/Sparks
Update timeline
- investigating Apr 11, 2022, 10:21 PM UTC
We are having issues at our Damonte tower which is currently impacting about 25 customers. We have techs on site currently investigating.
- identified Apr 11, 2022, 11:41 PM UTC
The issue at our Damonte Tower has been identified and we are implementing a fix. Estimated time to resolution is 2 to 3 hours.
- monitoring Apr 12, 2022, 01:43 AM UTC
The fix has been implemented and we are monitoring as the things stabilize.
- resolved Apr 12, 2022, 01:49 AM UTC
The issue has been resolved. We appreciate your patience.