NetNV experienced a minor incident on July 2, 2024 affecting NETNV - DC1 and Reno/Sparks and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 01, 2024, 08:46 PM UTC
Net NV's primary upstream carrier is experiencing a regional outage. We have failed over to our secondary data center. Connectivity may be degraded until services are completely restored.
- monitoring Jul 01, 2024, 10:48 PM UTC
The upstream carrier is working on repairs with an estimated resolution time of 5PM PST. Connectivity may still be degraded until the repairs are complete. We will continue to monitor and provide status updates.
- monitoring Jul 02, 2024, 01:59 AM UTC
Crews are still actively working to repair the damage. We will provide updates as we receive them.
- monitoring Jul 02, 2024, 03:28 PM UTC
Construction crews worked through the night excavating to locate the damage. Splice crews are on site now working on repair.
- monitoring Jul 02, 2024, 06:14 PM UTC
Net NV will be performing an emergency upgrade today to relieve congestion on our network due to the ongoing outage. Improvements to speed/latency should be noticeable by this evening. We are told the fiber repair may take up to another 24 hours. For additional info on the regional issue, see the following link: https://tranzact.zayo.com/#!/case-detail/5004z00001whgdAAAQ/TTN-0007817212/
- monitoring Jul 02, 2024, 10:50 PM UTC
We have completed the emergency upgrade and most services have stabilized. We are still seeing some areas of congestion on the network and some customers may continue to experience minor service degradation. We will continue to work to stabilize the remaining services and we will provide status updates as we progress. Thank you all for your patience and understanding as we work through these issues.
- monitoring Jul 03, 2024, 04:15 PM UTC
Our upstream provider has reported that their repairs are nearing completion and services are slowly being restored. We are continuing to monitor the status and expect further updates later today. Thank you again for your patience and understanding.
- resolved Jul 03, 2024, 07:23 PM UTC
Our upstream provider has completed the repairs. We have rerouted traffic and are seeing all services stabilized at this time. If you continue to experience any issues, please do not hesitate to reach out to us via our normal support channels. You can email us at [email protected] or call us at 775-453-4446.