NetNV experienced a major incident on March 14, 2025 affecting Reno/Sparks, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Reno/Sparks
Update timeline
- identified Mar 14, 2025, 11:45 PM UTC
We have identified an issue at one of our major pops in Reno. Some customers in Reno/Sparks may be experiencing intermittent or complete loss of service. Technicians are onsite and working on a fix. ETR is 1 hour.
- monitoring Mar 15, 2025, 12:55 AM UTC
The issue has been fixed and services are being restored. We are closely monitoring as services stabilize.
- resolved Mar 15, 2025, 01:09 AM UTC
The issue has been resolved. Please call us on our main line if you are still experiencing issues.