NetDocuments AU Outage History

NetDocuments AU is up right now

NetDocuments AU had 10 outages in the last 2 years totaling 72h 57m of downtime — averaging 0.4 incidents per month.

There were 10 NetDocuments AU outages since July 13, 2024 totaling 72h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://trust-au.netdocuments.com

Critical March 2, 2026

Service Incident

Detected by Pingoru
Mar 02, 2026, 10:51 PM UTC
Resolved
Mar 03, 2026, 12:27 AM UTC
Duration
1h 35m
Affected: Platform
Timeline · 4 updates
  1. investigating Mar 02, 2026, 10:51 PM UTC

    We are currently investigating a potential issue with the AU Service. Users may experience difficulty logging in or navigating the site. We will continue to provide updates to this post as the issue is investigated further. If you need assistance, please contact Support via the portal: https://support.netdocuments.com/

  2. investigating Mar 02, 2026, 11:52 PM UTC

    We are continuing to investigate the issue impacting the AU Service. We are continuing our troubleshooting process to narrow in on a root cause. We will continue to provide updates to this post as soon as more information is available. If you would like to submit a Support Case related to this issue, please contact Support via the portal: https://support.netdocuments.com

  3. monitoring Mar 03, 2026, 12:13 AM UTC

    We believe we have remediated the issue impacting the AU Service at this time. Users should now be able to log in to the Service successfully and navigate as expected. There may be portions of the Service that are still slightly degraded, but we expect that will improve over the next several minutes. We will continue to monitor the remediation to confirm it is effective. If you are still experiencing difficulty logging in, please feel free to reach out to Support via the portal: https://support.netdocuments.com

  4. resolved Mar 03, 2026, 12:27 AM UTC

    Through internal testing and multiple customer reports, the remediation put in place has proven reliable. At this time, this issue is considered resolved. If you are continuing to experience difficulty logging in to the AU Service, please reach out to Support via the portal: https://support.netdocuments.com

Read the full incident report →

Notice February 25, 2026

Performance Metrics Not Loading

Detected by Pingoru
Feb 25, 2026, 02:51 PM UTC
Resolved
Feb 27, 2026, 03:35 PM UTC
Duration
2d
Timeline · 2 updates
  1. monitoring Feb 25, 2026, 02:51 PM UTC

    The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

  2. resolved Feb 27, 2026, 03:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 5, 2025

NetDocuments E-mail Filing

Detected by Pingoru
Oct 05, 2025, 10:43 PM UTC
Resolved
Oct 06, 2025, 03:14 AM UTC
Duration
4h 31m
Affected: Background Processing
Timeline · 3 updates
  1. investigating Oct 05, 2025, 10:43 PM UTC

    We are actively investigating an issue with the M365 Outlook as well as the ndMail add-in. This issue is currently preventing emails from properly filing to the NetDocuments Service. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  2. monitoring Oct 06, 2025, 12:37 AM UTC

    The AU Service is operating normally at this time. We will continue to provide updates here if anything further changes. If you need assistance or are still experiencing issues reaching the Service, please contact Support via the portal: https://support.netdocuments.com/

  3. resolved Oct 06, 2025, 03:14 AM UTC

    The incident with the AU Service has been resolved. If you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

Read the full incident report →

Major September 30, 2025

Service Disruption

Detected by Pingoru
Sep 30, 2025, 05:22 PM UTC
Resolved
Sep 30, 2025, 06:27 PM UTC
Duration
1h 4m
Affected: Platform
Timeline · 3 updates
  1. investigating Sep 30, 2025, 05:22 PM UTC

    We are currently investigating an issue affecting our AU service (au.netdocuments.com). Users may experience difficulty reaching the platform at this time. We will provide updates here as we work to resolve the issue. If you need assistance, please contact Support via the portal: https://support.netdocuments.com/

  2. monitoring Sep 30, 2025, 05:52 PM UTC

    The AU Service is operating normally at this time. We will continue to provide updates here if anything further changes. If you need assistance or are still experiencing issues reaching the Service, please contact Support via the portal: https://support.netdocuments.com/

  3. resolved Sep 30, 2025, 06:27 PM UTC

    The incident with the AU Service has been resolved. If you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

Read the full incident report →

Major May 21, 2025

Degradation in AU Service

Detected by Pingoru
May 21, 2025, 02:03 AM UTC
Resolved
May 21, 2025, 03:59 AM UTC
Duration
1h 56m
Affected: Platform
Timeline · 5 updates
  1. investigating May 21, 2025, 02:03 AM UTC

    We are currently investigating an issue affecting our AU service (au.netdocuments.com). Customers may experience slow checkout of documents, slow browsing of workspaces and search results taking longer than usual or not responding. We will provide updates here as we work to resolve the issue. If you need assistance, please contact Support via the portal: https://support.netdocuments.com/

  2. investigating May 21, 2025, 02:37 AM UTC

    We are continuing to investigate an issue affecting our AU service (au.netdocuments.com). Customers may experience slow checkout of documents, slow browsing of workspaces and search results taking longer than usual or not responding. Some customers reported inability to access the service or documents at all during this incident. We will provide updates here as we work to resolve the issue. If you need assistance, please contact Support via the portal: https://support.netdocuments.com/

  3. identified May 21, 2025, 03:01 AM UTC

    We have identified the issue affecting our AU Service and are working towards restoring full functionality to the region. Further regular updates will be posted here. If you need assistance, please contact Support via the portal: https://support.netdocuments.com/

  4. monitoring May 21, 2025, 03:20 AM UTC

    The issue affecting our AU Service (au.netdocuments.com) has been resolved, and functionality has been restored. We are currently monitoring the system to ensure stability. If you experience any further issues, please contact Support via the portal: https://support.netdocuments.com/

  5. resolved May 21, 2025, 03:59 AM UTC

    The issue affecting our AU Service (au.netdocuments.com) has been resolved, and functionality has been restored. If you experience any further issues, please contact Support via the portal: https://support.netdocuments.com/

Read the full incident report →

Minor April 16, 2025

Indexing delays in AU Service

Detected by Pingoru
Apr 16, 2025, 02:13 AM UTC
Resolved
Apr 14, 2025, 11:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 16, 2025, 02:13 AM UTC

    NetDocuments experienced a delay in indexing on 15 April 2025 in the AU Service. If new documents were added between 9:00 AM and 11:00am, it is possible they would not have been immediately available in search results or visible in Workspaces. As of 11:10 AM, we had identified the issue and the indexing queues had processed all outstanding requests, and new document indexing times had returned to normal operating levels. We apologize for any inconvenience this may have caused.

Read the full incident report →

Minor March 23, 2025

Search Issue affecting a limited number of customers in AU Service

Detected by Pingoru
Mar 23, 2025, 11:43 PM UTC
Resolved
Mar 24, 2025, 01:30 AM UTC
Duration
1h 46m
Affected: Platform
Timeline · 3 updates
  1. identified Mar 23, 2025, 11:43 PM UTC

    We have identified an issue which is affecting a limited number of customers. Affected customers may experience workspaces slow to load or not loading, and search not working. We are working to restore full functionality as quickly as possible. If you are experiencing difficulty, please contact support via the Support Portal https://support.netdocuments.com/

  2. monitoring Mar 24, 2025, 12:13 AM UTC

    We have restored the search functionality and are monitoring to assure that the affected functions remain available. Workspaces should now load, and searches should return results. Indexing of documents is restored and is working through a backlog. Full text search results may not be available for some documents created in the previous hour until the backlog is processed. Customers do not need to take any action. If you are experiencing difficulty, please contact support via the Support Portal https://support.netdocuments.com/

  3. resolved Mar 24, 2025, 01:30 AM UTC

    The issue with search affecting a limited number of customers has been resolved. Search queries are working, and workspaces are loading expected content. Full text search results may not be available for some documents created earlier today until the backlog is processed. Customers do not need to take any action. If you are experiencing difficulty, please contact support via the Support Portal https://support.netdocuments.com/

Read the full incident report →

Minor February 27, 2025

Smartview and Tasks not working for some users in AU Service

Detected by Pingoru
Feb 27, 2025, 06:38 AM UTC
Resolved
Feb 27, 2025, 10:29 AM UTC
Duration
3h 51m
Affected: Platform
Timeline · 4 updates
  1. investigating Feb 27, 2025, 06:38 AM UTC

    We are investigating an issue with Smartview and Tasks in the AU Service. Users may experience a blank pane when previewing a document or looking at document details. If using Tasks, users may see an error message. We will provide an update in 30 minutes. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  2. monitoring Feb 27, 2025, 06:49 AM UTC

    The Smartview and Tasks functions are now operating normally and we are monitoring for any further issues. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

  3. monitoring Feb 27, 2025, 07:30 AM UTC

    The Smartview and Tasks functions continue operating normally. This incident is resolved. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

  4. resolved Feb 27, 2025, 10:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 4, 2024

Potential Service Issue

Detected by Pingoru
Nov 04, 2024, 07:45 AM UTC
Resolved
Nov 04, 2024, 10:20 AM UTC
Duration
2h 34m
Affected: Platform
Timeline · 4 updates
  1. investigating Nov 04, 2024, 07:45 AM UTC

    We are currently investigating an issue with the AU Service. Some users may experience problems checking documents in and out or general slowness in the web interface. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  2. investigating Nov 04, 2024, 08:33 AM UTC

    We are continuing to investigate an issue with the AU Service. Some users may experience problems checking documents in and out or general slowness in the web interface. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  3. monitoring Nov 04, 2024, 09:25 AM UTC

    We have restored functionality in the AU region and are continuing to monitor to ensure the service remains stable. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  4. resolved Nov 04, 2024, 10:20 AM UTC

    We have restored functionality in the AU region and this issue is considered resolved. If you are experiencing difficulty or have questions relating to this issue, please contact Support via the portal: https://support.netdocuments.com/

Read the full incident report →

Major July 13, 2024

PatternBuilder Max Service Disruption

Detected by Pingoru
Jul 13, 2024, 01:41 AM UTC
Resolved
Jul 13, 2024, 08:34 AM UTC
Duration
6h 53m
Affected: Platform
Timeline · 3 updates
  1. identified Jul 13, 2024, 01:41 AM UTC

    We are currently investigating an issue with PatternBuilder Max in the AU region. Users are currently unable to utilize PatternBuilder Max due to a disruption to one of our third party technology partners. We have engaged that partner for Support and are actively working on a resolution. Note: This only impacts PatternBuilder Max. All other aspects of the service are functioning as expected. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  2. monitoring Jul 13, 2024, 08:04 AM UTC

    We have worked with our technology partner to put remediation in place that has made PatternBuilder Max available once again. We will continue to monitor the remediation to ensure stability within the Service. Note: This only impacts PatternBuilder Max. All other aspects of the service are functioning as expected. We will continue to provide updates to this post as monitoring continues. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  3. resolved Jul 13, 2024, 08:34 AM UTC

    The issue with PatternBuilder Max is resolved. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

Read the full incident report →