NetDocuments AU incident

Full Text Indexing Issue for Some Customers

Minor Resolved View vendor source →

NetDocuments AU experienced a minor incident on February 12, 2019 affecting Platform, lasting 1d 18h. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2019, 03:12 AM UTC
Resolved
Feb 13, 2019, 10:10 PM UTC
Duration
1d 18h
Detected by Pingoru
Feb 12, 2019, 03:12 AM UTC

Affected components

Platform

Update timeline

  1. identified Feb 12, 2019, 03:12 AM UTC

    We have investigated and identified an issue with full-text indexing for a small subset of customers. We are actively working to resolve this issue. If you are concerned that you are affected by this please contact technical support AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627) or [email protected] and we can confirm if your cabinet is affected. We will be providing updates as the situation progresses.

  2. monitoring Feb 12, 2019, 11:51 PM UTC

    A fix has been implemented and we are monitoring the results. Documents affected have been identified and will be processed throughout the day. We will mark the status as resolved once the backlog has cleared. If you are concerned that you are affected by this please contact technical support AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627) or [email protected]

  3. resolved Feb 13, 2019, 10:10 PM UTC

    This incident has been resolved and full-text indexing queue for the customers affected has been cleared.