NetDocuments AU experienced a minor incident on February 20, 2019 affecting Platform, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 20, 2019, 02:44 AM UTC
We have investigated and identified an issue with Search for a small subset of customers. We are actively working to resolve this issue. If you are concerned that you are affected by this please contact technical support AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627) or [email protected] and we can confirm if your cabinet is affected. We will be providing updates as the situation progresses.
- resolved Feb 20, 2019, 05:50 AM UTC
We have resolved the search issue affecting some customers. If you are concerned that you were affected by this issue please contact technical support AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627) or [email protected]