NetDocuments AU experienced a minor incident on February 24, 2019 affecting Platform, lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Platform
Update timeline
- monitoring Feb 24, 2019, 10:37 PM UTC
We have investigated and identified a condition that was queuing Indexing for all customers for a short time. We have corrected the issue and the backlog will clear shortly. If you are concerned that you are affected by this please contact technical support AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627) or [email protected]
- resolved Feb 25, 2019, 01:36 AM UTC
The indexing queue has been cleared