NetDocuments AU experienced a major incident on April 3, 2019 affecting Platform, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 03, 2019, 11:13 PM UTC
We are aware of and investigating an issue with Advanced Search in Internet Explorer (only) We are actively working to rectify and will update shortly. If you are concerned that you are affected by this please contact technical support AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627) or [email protected]
- resolved Apr 03, 2019, 11:37 PM UTC
This incident has identified and has been resolved. If you are still experiencing an issue when loading advanced search in Internet Explorer please log out of your browser and close it and log back in. If you are concerned that you are affected by this please contact technical support AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627) or [email protected]