NetDocuments AU incident

Slowness reported whilst navigating the site for some customers.

Minor Resolved View vendor source →

NetDocuments AU experienced a minor incident on May 21, 2020 affecting Platform, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2020, 04:01 AM UTC
Resolved
May 21, 2020, 05:32 AM UTC
Duration
1h 30m
Detected by Pingoru
May 21, 2020, 04:01 AM UTC

Affected components

Platform

Update timeline

  1. investigating May 21, 2020, 03:33 AM UTC

    We have received reports of slowness across the service whilst navigating the site and we are investigating. If you are experiencing difficulty please contact support via the portal or by phone. https://support.netdocuments.com/hc/en-us/requests/new?ticket_form_id=360000031912 AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

  2. identified May 21, 2020, 04:01 AM UTC

    The issue has been identified and we are implementing a change and we expect this to be completed within the hour. We will update when this has completed. If you are experiencing difficulty please contact support via the portal or by phone. https://support.netdocuments.com/hc/en-us/requests/new?ticket_form_id=360000031912 AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

  3. monitoring May 21, 2020, 04:55 AM UTC

    The change is complete and we are now monitoring the situation. If you are still experiencing difficulty please contact support via the portal or by phone. https://support.netdocuments.com/hc/en-us/requests/new?ticket_form_id=360000031912 AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

  4. resolved May 21, 2020, 05:32 AM UTC

    We have monitored for 30 minutes and moving to Resolved. We apologise for any inconvenience you may have experienced. If you are still experiencing a problem, please contact support via the portal or by phone. https://support.netdocuments.com/hc/en-us/requests/new?ticket_form_id=360000031912 AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)