NetDocuments AU incident

Issues loading the home page for some users.

Notice Resolved View vendor source →

NetDocuments AU experienced a notice incident on August 10, 2020 affecting Platform, lasting 8h 26m. The incident has been resolved; the full update timeline is below.

Started
Aug 10, 2020, 10:00 PM UTC
Resolved
Aug 11, 2020, 06:27 AM UTC
Duration
8h 26m
Detected by Pingoru
Aug 10, 2020, 10:00 PM UTC

Affected components

Platform

Update timeline

  1. identified Aug 11, 2020, 05:02 AM UTC

    We are aware of an issue that some users may see when loading their home page. Please close your browser if this occurs and try again, we are working on resolving this issue and will update when complete. If you are still experiencing difficulty please contact support via the portal or by phone. https://support.netdocuments.com/hc/en-us/requests/new?ticket_form_id=360000031912 AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

  2. monitoring Aug 11, 2020, 05:30 AM UTC

    A fix has been implemented and we are monitoring the results. If you are still experiencing difficulty please contact support via the portal or by phone. https://support.netdocuments.com/hc/en-us/requests/new?ticket_form_id=360000031912 AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

  3. resolved Aug 11, 2020, 06:27 AM UTC

    This incident has been resolved, we have monitored for 30 minutes and no further errors have been seen. If you are still experiencing difficulty please contact support via the portal or by phone. https://support.netdocuments.com/hc/en-us/requests/new?ticket_form_id=360000031912 AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)