NetDocuments AU experienced a major incident on December 24, 2020 affecting Platform, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 24, 2020, 12:49 AM UTC
We are currently experiencing an issue with regard to logging into the service. We are working to identify and remediate the issue. We will provide an update within a 30-minute window.
- investigating Dec 24, 2020, 01:27 AM UTC
We are continuing to investigate this issue. We will update you every 30 minutes as required. We apologise for the inconvenience.
- resolved Dec 24, 2020, 01:47 AM UTC
The issue has been identified. If you are accessing the service via your browser please close the entire browser and log back into the service. If you are utilizing ndOffice you may need to exit and log out of the application, then log back in. We will provide a post mortem as we investigate the root cause of the issue.