NetDocuments AU experienced a notice incident on May 30, 2022 affecting Platform, lasting 4h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 30, 2022, 02:14 AM UTC
We have identified an issue that was causing delays with lookup table processing. This issue may result in new workspaces or values from lookup tables not being available until they are processed. The issue has been identified and a fix implemented and we expect lookup table processing to clear soon. We will resolve this incident once processing reaches normal levels. If you are experiencing difficulty please contact support via the portal or by phone. https://netdocuments.force.com/NetDocumentsSupport/s/flow/Create_Customer_Case AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
- monitoring May 30, 2022, 03:03 AM UTC
The issue has been identified and a fix implemented and we expect lookup table processing to clear soon. We will resolve this incident once processing reaches normal levels. If you are experiencing difficulty please contact support via the portal or by phone. https://netdocuments.force.com/NetDocumentsSupport/s/flow/Create_Customer_Case AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
- resolved May 30, 2022, 06:27 AM UTC
The issue has been resolved and lookup table processing is complete. We apologise for any inconvenience. If you are still experiencing difficulty please contact support via the portal or by phone. https://netdocuments.force.com/NetDocumentsSupport/s/flow/Create_Customer_Case AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)