NetDocuments AU experienced a minor incident on July 7, 2022 affecting Platform, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 07, 2022, 02:26 AM UTC
We have identified an issue that was causing delays with Search and Navigation in our AU region. This issue may result in additional time when processing advanced searches and navigating to workspaces or documents. We are currently working towards resolution and treating this as a priority. Please continue to monitor this page for updates. If you are experiencing difficulty, please contact support via the portal or by phone. https://netdocuments.force.com/NetDocumentsSupport/s/flow/Create_Customer_Case AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
- investigating Jul 07, 2022, 02:27 AM UTC
We are continuing to investigate this issue.
- investigating Jul 07, 2022, 02:39 AM UTC
We have taken steps to mitigate the issue that was causing delays with Search and Navigation in our AU region while we work towards more permanent resolution. Some customers may still experience degraded performance. We are currently working towards resolution and treating this as a priority. Please continue to monitor this page for updates. If you are experiencing difficulty, please contact support via the portal or by phone. https://netdocuments.force.com/NetDocumentsSupport/s/flow/Create_Customer_Case AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
- monitoring Jul 07, 2022, 03:17 AM UTC
We are seeing response times return to normal for the issue causing slow response times in advanced search and navigation. We will continue to monitor the situation to ensure there are no further impacts Please reach out to support if you continue to experience slowness https://netdocuments.force.com/NetDocumentsSupport/s/flow/Create_Customer_Case AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
- resolved Jul 07, 2022, 03:30 AM UTC
We have taken steps to resolve the issue causing slow response times in advanced search and navigation and have seen response times return to normal. We will continue to monitor the situation to ensure there are no further impacts. Please reach out to support if you continue to experience slowness. https://netdocuments.force.com/NetDocumentsSupport/s/flow/Create_Customer_Case AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)