NetDocuments AU experienced a minor incident on September 1, 2022 affecting Platform, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2022, 12:55 AM UTC
We are investigating a potential issue with the NetDocuments AU Service that is affecting a limited number of customers. Those experiencing the issue may see slowness in navigation in the web interface. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
- monitoring Sep 01, 2022, 01:27 AM UTC
The issue appears to have stabilized and processing times have returned to normal. We are continuing to monitor the performance closely and will update this post with any further information if the situation changes.
- resolved Sep 01, 2022, 01:52 AM UTC
This incident has been resolved.