NetDocuments AU experienced a minor incident on November 23, 2022 affecting Platform, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 23, 2022, 03:59 AM UTC
NetDocuments is investigating an intermittent performance issue with the AU Service. The Service remains reachable, but some customers may be experiencing slow response times. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
- investigating Nov 23, 2022, 04:42 AM UTC
We have identified the issue with the NetDocuments AU Service and are working on remediation. We will continue to provide updates to this post as the issue is diagnosed and resolved.
- monitoring Nov 23, 2022, 05:09 AM UTC
The incident has been resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found. We apologize for any inconvenience. If you are still experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
- resolved Nov 23, 2022, 05:30 AM UTC
The incident has been resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found. We apologize for any inconvenience. If you are still experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)