NetDocuments AU experienced a minor incident on December 5, 2022 affecting Platform, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 05, 2022, 01:44 AM UTC
NetDocuments has identified an issue with the AU Service that is affecting the ability to download multiple files at the same time. We are implementing a fix that should resolve this issue in the next 2 hours. The Service remains reachable, and the issue appears only to be present for some customers when downloading multiple files at the same time. If you are experiencing this issue, you can download a single file, or in some cases logging out and back into the Service can allow multiple file downloads. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
- identified Dec 05, 2022, 01:57 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 05, 2022, 02:32 AM UTC
A fix has been implemented and we are monitoring. If you have been affected by this issue, please refresh your browser. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
- resolved Dec 05, 2022, 03:05 AM UTC
We have corrected the issue. Multiple file download functionality has been restored for all customers affected by this issue.