NetDocuments AU experienced a minor incident on March 24, 2023 affecting Platform, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 24, 2023, 03:45 AM UTC
NetDocuments has identified a potential issue in the AU Service. This could also affect navigation to workspaces and searches for customers. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
- monitoring Mar 24, 2023, 03:56 AM UTC
NetDocuments has implemented a fix and the issue has stabilised. We will monitor the issue for 30 minutes and update. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
- resolved Mar 24, 2023, 04:29 AM UTC
NetDocuments has monitored the issue for 30 minutes and the platform has stabilised over this time. We apologise for any inconvenience this may have caused. If you are still experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)