NetDocuments AU incident

Intermittent Connection and Performance Issue

Minor Resolved View vendor source →

NetDocuments AU experienced a minor incident on October 5, 2023 affecting Platform, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2023, 07:45 AM UTC
Resolved
Oct 05, 2023, 08:40 AM UTC
Duration
54m
Detected by Pingoru
Oct 05, 2023, 07:45 AM UTC

Affected components

Platform

Update timeline

  1. investigating Oct 05, 2023, 07:45 AM UTC

    We are currently investigating an issue in the AU region that could be leading to an Intermittent Connection and Performance Issue. If you are experiencing difficulty, please contact support via the Support Portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

  2. identified Oct 05, 2023, 08:12 AM UTC

    We have identified the issue with the NetDocuments AU Service and are working on remediation. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the Support Portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

  3. monitoring Oct 05, 2023, 08:15 AM UTC

    Remediation steps have been completed successfully and performance has returned to normal. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found. We apologize for any inconvenience. If you are still experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

  4. resolved Oct 05, 2023, 08:40 AM UTC

    This incident is now resolved. If you are still experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)