NetDocuments AU experienced a major incident on July 13, 2024 affecting Platform, lasting 6h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 13, 2024, 01:41 AM UTC
We are currently investigating an issue with PatternBuilder Max in the AU region. Users are currently unable to utilize PatternBuilder Max due to a disruption to one of our third party technology partners. We have engaged that partner for Support and are actively working on a resolution. Note: This only impacts PatternBuilder Max. All other aspects of the service are functioning as expected. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- monitoring Jul 13, 2024, 08:04 AM UTC
We have worked with our technology partner to put remediation in place that has made PatternBuilder Max available once again. We will continue to monitor the remediation to ensure stability within the Service. Note: This only impacts PatternBuilder Max. All other aspects of the service are functioning as expected. We will continue to provide updates to this post as monitoring continues. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- resolved Jul 13, 2024, 08:34 AM UTC
The issue with PatternBuilder Max is resolved. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/