NetDocuments AU experienced a major incident on November 4, 2024 affecting Platform, lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 04, 2024, 07:45 AM UTC
We are currently investigating an issue with the AU Service. Some users may experience problems checking documents in and out or general slowness in the web interface. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- investigating Nov 04, 2024, 08:33 AM UTC
We are continuing to investigate an issue with the AU Service. Some users may experience problems checking documents in and out or general slowness in the web interface. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- monitoring Nov 04, 2024, 09:25 AM UTC
We have restored functionality in the AU region and are continuing to monitor to ensure the service remains stable. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- resolved Nov 04, 2024, 10:20 AM UTC
We have restored functionality in the AU region and this issue is considered resolved. If you are experiencing difficulty or have questions relating to this issue, please contact Support via the portal: https://support.netdocuments.com/