NetDocuments AU incident

Smartview and Tasks not working for some users in AU Service

Minor Resolved View vendor source →

NetDocuments AU experienced a minor incident on February 27, 2025 affecting Platform, lasting 3h 51m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2025, 06:38 AM UTC
Resolved
Feb 27, 2025, 10:29 AM UTC
Duration
3h 51m
Detected by Pingoru
Feb 27, 2025, 06:38 AM UTC

Affected components

Platform

Update timeline

  1. investigating Feb 27, 2025, 06:38 AM UTC

    We are investigating an issue with Smartview and Tasks in the AU Service. Users may experience a blank pane when previewing a document or looking at document details. If using Tasks, users may see an error message. We will provide an update in 30 minutes. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  2. monitoring Feb 27, 2025, 06:49 AM UTC

    The Smartview and Tasks functions are now operating normally and we are monitoring for any further issues. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

  3. monitoring Feb 27, 2025, 07:30 AM UTC

    The Smartview and Tasks functions continue operating normally. This incident is resolved. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

  4. resolved Feb 27, 2025, 10:29 AM UTC

    This incident has been resolved.