NetDocuments AU experienced a major incident on March 26, 2025 affecting Platform, lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 26, 2025, 04:21 PM UTC
We are currently investigating an issue affecting our AU service (au.netdocuments.com). Users may be unable to check out, download, or upload documents at this time. We will provide updates here as we work to resolve the issue. If you need assistance, please contact Support via the portal: https://support.netdocuments.com/
- monitoring Mar 26, 2025, 04:59 PM UTC
The issue affecting our AU service (au.netdocuments.com) has been resolved, and functionality has been restored. We are currently monitoring the system to ensure stability. If you experience any further issues, please contact Support via the portal: https://support.netdocuments.com/
- resolved Mar 26, 2025, 07:45 PM UTC
The issue affecting our AU Service (au.netdocuments.com) has been resolved, and functionality has been restored. If you experience any further issues, please contact Support via the portal: https://support.netdocuments.com/