Net2Phone incident

Issue affecting Net2Phone Voicemail Transcription

Minor Resolved View vendor source →

Net2Phone experienced a minor incident on March 23, 2022 affecting net2phone Web Portal, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2022, 04:48 PM UTC
Resolved
Mar 23, 2022, 07:00 PM UTC
Duration
2h 12m
Detected by Pingoru
Mar 23, 2022, 04:48 PM UTC

Affected components

net2phone Web Portal

Update timeline

  1. investigating Mar 23, 2022, 04:48 PM UTC

    We are observing issues for a delay in voicemail email transcription notification.

  2. identified Mar 23, 2022, 05:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 23, 2022, 07:00 PM UTC

    We are now back to normal processing times. Previously submitted media has either been completed or shortly will be.