Net2Phone incident

Multiple Services are being affected.

Notice Resolved View vendor source →

Net2Phone experienced a notice incident on May 27, 2022 affecting net2phone 1.0 Call Processing and net2phone Call Processing and 1 more component, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2022, 06:19 PM UTC
Resolved
May 27, 2022, 08:07 PM UTC
Duration
1h 48m
Detected by Pingoru
May 27, 2022, 06:19 PM UTC

Affected components

net2phone 1.0 Call Processingnet2phone Call Processingnet2phone Web Portalnet2phone Messengernet2phone sip trunking platform

Update timeline

  1. investigating May 27, 2022, 06:19 PM UTC

    Multiple services are affected. Our teams are engaged on resolving the issue for voice calls.

  2. monitoring May 27, 2022, 06:58 PM UTC

    We have found the root cause and most of the services are operational. We are still working on resolving any pending issues for calls.

  3. monitoring May 27, 2022, 07:43 PM UTC

    We are continuing to monitor for further issues as we approach a resolution.

  4. resolved May 27, 2022, 08:07 PM UTC

    This incident has been resolved. Inbound and Outbound calls are working as expected.