Net2Phone experienced a major incident on June 8, 2022 affecting net2phone Call Processing and net2phone Messenger and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
net2phone Call Processingnet2phone Messengernet2phone conferencing service
Update timeline
- investigating Jun 08, 2022, 04:03 PM UTC
We are currently investigating an issue affecting some customers. Services affected include calling, park buttons, messaging and huddle.
- identified Jun 08, 2022, 04:27 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 08, 2022, 04:38 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 08, 2022, 04:39 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 08, 2022, 04:43 PM UTC
The incident has been resolved. All services are operational now.