Net2Phone incident

Issue affecting call quality

Notice Resolved View vendor source →

Net2Phone experienced a notice incident on August 1, 2022 affecting net2phone 1.0 Call Processing and net2phone Call Processing, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2022, 07:55 PM UTC
Resolved
Aug 01, 2022, 09:57 PM UTC
Duration
2h 1m
Detected by Pingoru
Aug 01, 2022, 07:55 PM UTC

Affected components

net2phone 1.0 Call Processingnet2phone Call Processing

Update timeline

  1. investigating Aug 01, 2022, 07:55 PM UTC

    Net2Phone is aware of an issue affecting the call quality with some customers. We are currently investigating this matter. All teams are actively engaged and working on troubleshooting the problem.

  2. identified Aug 01, 2022, 08:43 PM UTC

    The issue has been identified and we are continuing to work on a fix for this matter.

  3. monitoring Aug 01, 2022, 09:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 01, 2022, 09:57 PM UTC

    This incident has been resolved.