Net2Phone incident

Issue affecting Net2phone web application

Major Resolved View vendor source →

Net2Phone experienced a major incident on November 7, 2022 affecting net2phone Web Portal, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2022, 09:20 PM UTC
Resolved
Nov 07, 2022, 10:55 PM UTC
Duration
1h 35m
Detected by Pingoru
Nov 07, 2022, 09:20 PM UTC

Affected components

net2phone Web Portal

Update timeline

  1. investigating Nov 07, 2022, 09:20 PM UTC

    We are currently investigating an issue affecting the web application for net2phone (app.net2phone.com)

  2. monitoring Nov 07, 2022, 09:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Nov 07, 2022, 10:05 PM UTC

    We still have some customers unable to access app.net2phone.com it is being investigated.

  4. monitoring Nov 07, 2022, 10:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 07, 2022, 10:55 PM UTC

    This incident has been resolved.