Net2Phone incident

Issue Affecting Net2Phone Call Processing

Minor Resolved View vendor source →

Net2Phone experienced a minor incident on April 3, 2023 affecting net2phone Call Processing, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2023, 02:53 PM UTC
Resolved
Apr 03, 2023, 03:36 PM UTC
Duration
42m
Detected by Pingoru
Apr 03, 2023, 02:53 PM UTC

Affected components

net2phone Call Processing

Update timeline

  1. investigating Apr 03, 2023, 02:53 PM UTC

    Net2phone is aware that some customers are having issues with slow registration with their phones - Our engineering and support teams are all engaged and working on resolving this issue as we speak; further updates to follow.

  2. investigating Apr 03, 2023, 02:53 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 03, 2023, 03:18 PM UTC

    We understand some of our customers using certain internet providers are experiencing phone registration issues. They are working to resolve this as quickly as possible; further updates to follow.

  4. resolved Apr 03, 2023, 03:36 PM UTC

    This incident has been resolved.