Net2Phone incident

Issue affecting Net2phone call processing

Minor Resolved View vendor source →

Net2Phone experienced a minor incident on May 4, 2023 affecting net2phone Call Processing and net2phone Mobile app, lasting 3h 48m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2023, 12:35 AM UTC
Resolved
May 04, 2023, 04:23 AM UTC
Duration
3h 48m
Detected by Pingoru
May 04, 2023, 12:35 AM UTC

Affected components

net2phone Call Processingnet2phone Mobile app

Update timeline

  1. investigating May 04, 2023, 12:35 AM UTC

    We are currently investigating this issue.

  2. investigating May 04, 2023, 02:59 AM UTC

    We continue to investigate with all hands on deck to troubleshoot this issue

  3. identified May 04, 2023, 04:02 AM UTC

    We have identified one core component causing issues, we are working on implementing a fix

  4. resolved May 04, 2023, 04:23 AM UTC

    Fix has been implemented and service has been restored