Net2Phone incident

Issue affecting Net2phone call processing

Minor Resolved View vendor source →

Net2Phone experienced a minor incident on May 23, 2023 affecting net2phone Call Processing and net2phone Presence Server, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 23, 2023, 05:01 PM UTC
Resolved
May 23, 2023, 05:01 PM UTC
Duration
—
Detected by Pingoru
May 23, 2023, 05:01 PM UTC

Affected components

net2phone Call Processingnet2phone Presence Server

Update timeline

  1. investigating May 23, 2023, 01:29 PM UTC

    Net2phone is aware that some customer are having issues with BLF and Call-Park - Our engineering and support teams are all engaged and working on resolving this issue as we speak; further updates to follow.

  2. investigating May 23, 2023, 02:40 PM UTC

    Net2phone is aware that some customers are having issues with phone registrations. Our engineering and support teams are all engaged and working on resolving this issue as we speak.

  3. investigating May 23, 2023, 03:30 PM UTC

    Net2phone is aware some of its customers are experiencing issues including BLF issues, sporadic loss of registration as well as call processing. Our dev support and engineer teams are aware of and are actively addressing these issues.

  4. resolved May 23, 2023, 05:01 PM UTC

    This incident has been resolved for call processing, presence server still presenting issues.