Net2Phone incident

Issue affecting presence service

Minor Resolved View vendor source →

Net2Phone experienced a minor incident on May 23, 2023 affecting net2phone Presence Server, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2023, 05:07 PM UTC
Resolved
May 23, 2023, 06:41 PM UTC
Duration
1h 34m
Detected by Pingoru
May 23, 2023, 05:07 PM UTC

Affected components

net2phone Presence Server

Update timeline

  1. investigating May 23, 2023, 05:07 PM UTC

    The incident for call processing has been resolved, presence server still presenting an issue

  2. investigating May 23, 2023, 05:09 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 23, 2023, 06:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 23, 2023, 06:41 PM UTC

    This incident has been resolved.