Net2Phone incident

Issue affecting Net2phone call processing

Minor Resolved View vendor source →

Net2Phone experienced a minor incident on July 26, 2023, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2023, 01:20 PM UTC
Resolved
Jul 26, 2023, 02:04 PM UTC
Duration
44m
Detected by Pingoru
Jul 26, 2023, 01:20 PM UTC

Update timeline

  1. investigating Jul 26, 2023, 01:20 PM UTC

    Net2phone is aware some of our customers may be impacted by ongoing issues with a major ISP. We have worked internally with our dev and ops teams to ensure and confirm all systems are operational within our control. In parallel our network operations teams have opened a ticket with the underlying ISP with the hopes to gain a better understanding of the situation. We apologize for this unfortunate situation.

  2. resolved Jul 26, 2023, 02:04 PM UTC

    This incident has been resolved.