Net2Phone incident

Voice Quality Degradation

Minor Resolved View vendor source →

Net2Phone experienced a minor incident on September 15, 2023 affecting net2phone Call Processing, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2023, 08:36 PM UTC
Resolved
Sep 15, 2023, 09:18 PM UTC
Duration
42m
Detected by Pingoru
Sep 15, 2023, 08:36 PM UTC

Affected components

net2phone Call Processing

Update timeline

  1. identified Sep 15, 2023, 08:36 PM UTC

    Some customers may experience a degraded voice quality. The issue has been identified and our team is working on a fix.

  2. monitoring Sep 15, 2023, 09:07 PM UTC

    A fix has been implemented and call quality is back to normal.

  3. resolved Sep 15, 2023, 09:18 PM UTC

    This incident has been resolved.