Net2Phone incident

Inbound and Outbound Calls Failure

Major Resolved View vendor source →

Net2Phone experienced a major incident on November 2, 2023 affecting net2phone Call Processing, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2023, 06:46 PM UTC
Resolved
Nov 02, 2023, 08:16 PM UTC
Duration
1h 29m
Detected by Pingoru
Nov 02, 2023, 06:46 PM UTC

Affected components

net2phone Call Processing

Update timeline

  1. investigating Nov 02, 2023, 06:46 PM UTC

    Some customers may experience call failures on Inbound and Outbound calls on net2phone Unite. Our team is currently investigating the issue.

  2. monitoring Nov 02, 2023, 08:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 02, 2023, 08:16 PM UTC

    This incident has been resolved. If you are still experiencing issues please reboot the phone.